Working in the home of betting you'd expect all of our people to be experts in what they do. And they are. It's this that keeps our customers coming back to us again and again.
As you'll see from our extensive training and development section, we make a huge investment in every member of the William Hill team. And we always try and promote from within before we look outside for new talent.
So what could your career path look like? Take a look the structure of our retail business and you'll soon get to grips with where a career with us could take you. Let's start at the beginning and work our way up - that's what most of our team do.
Many of our current senior management and our support teams started out here, as the friendly face behind - and in front of - the counter. This is all about engaging with our customers and processing bets on our state-of-the-art betting system. You're the key to making our customers feel welcome. So more than anything you need the right attitude and good communication skills. We'll show you the rest! You'll have the chance to develop quickly in this role, and we're always looking for people who we can fast-track through to Deputy Manager.
The next step on the ladder is Deputy Manager. Here, you'll learn the ropes with the support your current shop manager and start to get to grips with things like opening and closing the shop, leading and motivating your team and of course adding to your skills by creating a lively, friendly and interactive shop environment. Your love for people and passion for outstanding customer service will drive your success and our comprehensive training programme will really help your career take off - especially if you want to take it to the next level and manage your own shop.
You won't see many of these positions advertised externally as most are filled internally through our brilliant Deputy Managers progressing through to running their very own shops. Being in charge of a shop isn't about sitting in the back settling bets. Now you're a key part of the customer experience. Our best managers spend as much time as they can out on the shop floor. They mix with customers, get to know them better and make sure the shop runs smoothly and efficiently through a well managed and happy shop team. It's all about creating a great environment that customers enjoy and that your colleagues will love working in.
Once you've been in shop for a while, you might decide that you want to take the next step up on the management ladder and look after multiple shops in one of our districts. This is where all of your management skills will come into play as you'll be responsible for maintaining standards and supporting the Shop Managers and their teams in shops across your district and each one will offer different challenges and opportunities.
You're not only responsible for managing and coaching the shop managers, you also have a broader involvement with how the business is run and so you'll be working with the operations, Regional and Central support teams to ensure your district runs smoothly and your customers are well taken care of. You'll need a flexible approach and willingness to travel to ensure you get the best out of all your shop teams
When it comes to management responsibility, you don't get much more than as one of our Area Operations Managers. This is where your knowledge of the industry, people management skills, your strategic judgement and expertise are really put to the test. It's about ensuring that your Districts are performing well, that shop teams are being taken care of and, that they in turn are taking care of the customers in your area. You ensure that District Managers are promoting effective communications across your area so that employee queries are taken care of and you ensure that consistent and highly professional standards are maintained and that every customer receives great service.
As one of our most senior retail roles, our Regional Operation Controllers make a huge strategic contribution to the business. As well as managing their regions, they help to develop our business plans and so need to be fully aware of competitor activity. This helps them stay one step ahead of the competition as they lead and develop the business, spotting new opportunities for strategic development, as well as working on corporate projects and new initiatives that will drive the whole business forward. When you reach this level your next move may be to one of our senior operational roles in support functions, or even something more international with another division.